The Dispatch Optimization Playbook for Growing Repo Companies
Cut assignment close times and improve field efficiency with these dispatch best practices.
Why Dispatch is the Bottleneck
Most repo companies lose revenue not in the field but in dispatch delays. Assignments sitting unworked for 24–48 hours add up fast. This playbook identifies the root causes of dispatch slowdowns and how to fix them.
Routing and Zone Setup
Properly configured geozones in RDN or Clearplan can cut drive time by 20–30%. We walk through the exact zone setup used by NRS clients who reduced their average close time from 11 days to 4.
Escalation and SLA Management
Every assignment needs a clear SLA and escalation path. Without it, agents de-prioritize cases and close times balloon. Learn how to build an escalation matrix that keeps your team accountable.
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